What are the shipping charges?
All our products are shipped free of charge.
What if there is some issue/damage in transit or any manufacturing defect?
All the manufacturing and transit related damages are totally our responsibility, please retain the packaging if the product is found to be damaged in transit or having any manufacturing defect. Just drop a message or call at +91 70149 36760 and our representative shall connect with you.
What are the payment options available?
All sort of online payment methods are available to make payments on www.theattic.co.in. You can use Debit Card, Credit Card, Wallets, UPI and Net Banking to make payment on www.theattic.co.in.
Please note: Cash on delivery (COD) is not available
Why is Cash on delivery (COD) not available?
Furniture products come under Heavy and bulky logistics division; the one-way cost of transit is approx. 10-12%, COD option is unavailable to reduce the returns due to non-acceptance of products during delivery.
How do I track my order?
As soon as we ship the order, you shall receive the tracking details as SMS on your mobile phone which can be tracked easily on the logistics website.
Another way to track your order is to sign-up at www.theattic.co.in and then visit the order tracking page. Or, as a guest, you can visit the Order Status page.
We always try our best to deliver the product within the specified or communicated time limit. We also proactively get in touch with the customer, either through electronic means or through calls, to notify them about the status of their product and where it is in transit. If, in a rare case, you haven’t received communication of any form from us after 10 days of placing an order, feel free to give us a call at our customer care number or drop an email at email@example.com
Are there any delivery or installation charges, or any hidden fees?
No, Delivery of any product is completely free of charge for all orders in INDIA. We deliver across India, except for a few non-serviceable PIN codes.
In certain exceptions, however, when we do agree to deliver the Products to the non-serviceable PIN codes, we may deliver the product to you, provided that the additional cost of delivery is borne by you in advance.
Will the product be exactly as shown on the Website?
The Attic tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each piece of furniture is unique. The Attic hereby disclaims any guarantees of perfect exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same.
What should I check when the product is delivered to me?
When the product has been delivered to your doorstep, please ensure the following:
- Please check all the external surfaces of your product for any forms of breakages, cracks, chip-offs, unfinished patches, or insect infestations.
- In case there is some dust deposit, or the product lacks shine, please wipe the surface with a clean dry cloth.
- If there is a scratch or a crack on the product, raise this issue with our customer support team.
- For all products that have any form of assembly, our installation team shall connect with you within 24 hrs of delivery and arrange for installation.
- Wood, especially hardwoods, have natural physical aspects, such as differing grain patterns and minimal stain differences. Differing grain patterns and stain differences are generally acceptable on hardwood products.
- During the summer months, hardwood products may expand slightly, which might result in some drawers to get stuck. This is completely normal, and you need not worry about it. Minimize the exposure of the product to heat, and when Summer passes, it will return back to the previous form.
I have received my order, how about assembly?
Most of our furniture is pre-assembled and does not require any assembly, no installation shall be provided on such products. However, if you need any installation services on pre-assembled products, you can contact us after placing the order and we can arrange the same on to-pay basis.
The other category is DIY(Do-It-Yourself), some of our products which are very easy to assemble fall under this category, all the tools are provided along with the product.
The last category is Carpenter assembly, for such products, our installation and assembly team shall connect with you with 48 hrs of delivery of the product.
The type of assembly is mentioned on each product page.
What if I receive a damaged product or there is a manufacturing defect?
We practice highly specialized and strict quality control measures to ensure that the product is up to our standards even at the time of delivery. In case you do happen to receive a product that has been damaged during transportation, or there is some manufacturing defect, such as, balancing, levelling, finish, paint, fabric, etc., please contact customer support. Our team will assess the damage and get back to you within 2 business days. Depending on the degree of the damage in question, we will either repair the product or provide you with a replacement. For issues concerning manufacturing defects, the defect will be assessed, and it will be fixed to the form that you had ordered.
Can I cancel an order?
Cancellation is allowed within 24 Hours of placing the order. After these 24 hours, if the product is made-to-order (MTO) then it is passed for manufacturing, else the in-stock products are passed to shipping team. Hence cancellation is not allowed after 24 hours of placing the order.
Cancellation after delivery is NOT Allowed.
I ordered a three-seater fabric sofa. After receiving the item, I realized that it is too big for my living room. Can I return or replace the sofa?
Furniture items can be returned only if they are damaged, defective, has missing parts or not as described. Please note that if you still do not wish to keep the product, please contact us, at our discretion we may allow you to return the product but will charge the TO and FRO shipping expenses for the product.
Is there any form of cancellation fee?
Provided that you cancelled your order during the specified 24-hour time limit after placing the order, there will be no cancellation fee deducted, and the complete amount, that you paid for the Product, will be returned to you.
When will I get a refund, if eligible?
Refund initiation shall be subject to the pick-up of all items of an order from the customer’s premises. All refunds will be initiated within 4-5 working days after the product is collected. Refund will be paid back to customer at the payment details provided by the customer.
Can I initiate a return on a custom product?
All custom made products are manufactured as per the customer’s requirement thus the company will not accept the return of the product unless there is a manufacturing defect or any damage in transit, in such a case, The attic would replace the product.
What sort of warranty does furniture carry?
The Attic furniture carries 1 year warranty against manufacturing defects and 5 years of termite resistant warranty.
Can we change the finish of any product, or do we have to choose the default finish only?
Finish of any product can be customized, please contact our customer care number for the same.
Is payment safe?
Yes, absolutely. We use secured payment gateway from the payment providers, PayU and Paytm. We use industry leading security measures PCI/DSS for all our payments and thus a guarantee of the security of your payment method.
Please note: All the information of your payment method can be stored by the payment gateway provider for the Payment Security Purpose only. The Attic never stores any payment credentials of the customer’s payment method.
What is your return policy?
To know more about our return policy please head to this page for more information regarding our return policy.
Click here for reading our return policy.