At The Attic, we have made it our mission to give you a wide collection of the best in everything at unbelievable prices! We want to make your buying a fabulous experience and we are committed to doing everything possible to do so!
CONDITIONS FOR CANCELLATION
- Cancellations on order placed are allowed only up to 24 hours after placing the order.
- No cancellations are allowed once the order is shipped from The Attic’s warehouse. In case of any exception, at the sole discretion of The Attic, two-way shipping charges will be borne by the customer. For more details please contact our customer care to assist with you the same.
- In case of custom orders, cancellation is not allowed after placing the order.
CONDITIONS FOR RETURN:
Returns are only accepted for the following reasons:
- Damaged Products
- Manufacturing defects
- Incomplete Products
- Incorrect Product
The Attic have all rights to reject returns for any order if the above conditions are not satisfactorily met.
Please retain the original packaging to return the product, in case the return is eligible, we understand that the customer cannot pack the product same way it arrived, however, it will be customer’s responsibility to best pack the product for reverse transit.
PROCESS FOR INITIATING RETURN:
If you’re a guest user or a registered user, then please write an email about the item you want to return or contact our customer care phone number- +91 7014936760
We will ascertain the return request and if found eligible The Attic will pick-up product that you wish to return from your doorstep. No charges shall be applicable, we shall replace/refund the order completely free of charge.
CONDITIONS FOR REFUNDS:
Refunds will be processed within 7 business days of receipt of the product by The Attic, provided goods are received in acceptable condition, as dispatched from our warehouse. Refund method will be based on the mode of order payment, as follows-
- Orders paid for through credit/debit card will be refunded back to the credit/debit card
- Orders paid for through net banking accounts will be credited back to the bank account
- Orders paid for through The Attic Gift Certificates/ Vouchers will be refunded in form of a fresh Gift Certificate/ Voucher of the same value
- Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer’s name (as given in “billing name” at time of purchase), or an online transfer via NEFT to customer’s bank account
* Please follow up with your respective bank/ card issuer post completion of refunds process by The Attic, to check on reflection of funds in your account. In case of cheque refunds, additional time may be required to ship the cheque to the customer.
Certain instances in which returns cannot be accepted
- The product is damaged due to misuse
- The product being incidentally damaged due to non-reporting of an instance of the previous malfunctioning
- Any sort of damage or defect which is not warranted by the manufacturer
- Any product which is not returned with all the original packaging and all the accessories inclusive of box & packaging from manufacturer’s side, if any, and each and every item originally included with the product(s) delivered.
- Any product with minor transit damage such as glass or disbalancing issues can be repaired on-site. Repairing/Part replacement shall be provided free of charge.